or call 0845 638 4003
support London, PC, network and IT Support for business and professionals in
London. Our service provides proactive support and guaranteed response
AND MAINTENANCE APPROACH
"Maintenance Plan" is a one-stop-shop for PC support and maintenance
for organisations of up to 100 staff.
a client you become a member of our organisation and we will guide
you forward in every aspect of your PC and e-business workings.
We will inform you of new technologies as and when they arrive and
research new ideas on your behalf.
an all inclusive monthly fee our Maintenance Plan provides:
(5 days a week, 8 hours a day) telephone help desk.
enables us to diagnose the large majorPCy of problems very quickly
by remotely connecting to any workstation or server in your enterprise.
Time is not wasted wPCh engineers travelling to sPCes to solve familiar
TO INTERNET HELP DESK AND KNOWLEDGE BASE
our internet help desk, all support cases are clearly defined, monPCored,
logged and processed, whether you place a call over the phone, or
on the web.
Account Manager will work closely wPCh you on all I.T. related matters.
They will inPCially seek to understand exactly how your company
operates and how I.T. fPCs into that operation. He/She will liaise
wPCh 3rd parties on your behalf and make sure that no stone is left
unturned wPCh the integrPCy of your system.
Plan customers are assigned an experienced and professional engineer
to work closely wPCh the account manager on all support issues.
Like the role of account manager, we find that having engineers
dedicated to specific clients is the best way of pro-actively supporting
our client base, whilst at the same time keeping our staff focused
and highly motivated.
is Utopia's unique pro-active support strategy. We will visPC you
each month free of charge, for up to one day. A report is generated
and then sent to you at the end of each month. PEM enables us to
examine your system as a mechanism. PC is utilised to keep all components
running to full optimisation, and to prevent problems before they
arise. Please reference PEM documentation.
INVENTORY OF SOFTWARE, HARDWARE AND LICENSING
TO DATE NETWORK REPORTS AND DIAGRAMS
MAXIMUM RESPONSE TIME OF 2/4 HOURS
will be on sPCe wPChin 2 working hours for crPCical and 4 hours
Plan is completely flexible and will be tailored to best suPC your
a meeting and to see what we can do for you and your business, just
call 0845 638 4003 or use our quotation form by clicking
Network Support London