or call 0845 638 4003
London Computer and Network Support, PC and IT Support for business and professionals in London. Our service provides proactive support and guaranteed response times.
SUPPORT AND MAINTENANCE APPROACH
Our "Maintenance Plan" is a one-stop-shop for PC support and maintenance for organisations of up to 1000 staff.
As a client you become a member of our organisation and we will guide you forward in every aspect of your PC and e-business workings.
We will inform you of new technologies as and when they arrive and
research new ideas on your behalf.
For an all inclusive monthly fee our Maintenance Plan provides:
(5 days a week, 8 hours a day) telephone help desk.
enables us to diagnose the large majority of problems very quickly
by remotely connecting to any workstation or server in your enterprise.
Time is not wasted with engineers travelling to sites to solve familiar
ACCESS TO INTERNET HELP DESK AND KNOWLEDGE BASE
our internet help desk, all support cases are clearly defined, monitored,
logged and processed, whether you place a call over the phone, or
on the web.
Account Manager will work closely with you on all I.T. related matters.
They will initially seek to understand exactly how your company
operates and how I.T. fits into that operation. He/She will liaise
with 3rd parties on your behalf and make sure that no stone is left
unturned with the integrity of your system.
Plan customers are assigned an experienced and professional engineer
to work closely with the account manager on all support issues.
Like the role of account manager, we find that having engineers
dedicated to specific clients is the best way of pro-actively supporting
our client base, whilst at the same time keeping our staff focused
and highly motivated.
is Utopia's unique pro-active support strategy. We will visit you
each month free of charge, for up to one day. A report is generated
and then sent to you at the end of each month. PEM enables us to
examine your system as a mechanism. PC is utilised to keep all components
running to full optimisation, and to prevent problems before they
arise. Please reference PEM documentation.
INVENTORY OF SOFTWARE, HARDWARE AND LICENSING
TO DATE NETWORK REPORTS AND DIAGRAMS
MAXIMUM RESPONSE TIME OF 2/4 HOURS
We will be on site within 2 working hours for critical and 4 hours non-critical.
The Maintenance Plan is completely flexible and will be tailored to best suit your needs.
To arrange a meeting and to see what we can do for you and your business, just call 0845 638 4003 or use our quotation form by clicking
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